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We are looking to establish a new Customer Support Team based in Gdańsk that will focus on providing a quality product support service to customers of Confirmation, part of Thomson Reuters. 

Confirmation, now part of Thomson Reuters, is the digital platform and global network trusted by audit firms, banks, law firms, and credit managers to quickly and securely verify financial data. Confirmation invented electronic confirmations nearly 20 years ago, reshaping the audit confirmation process. Today, Confirmation helps 1.5 million users across 170 countries confirm more than $1 trillion in financial data every year.

The team will provide support to our customers globally.

About the Role

Product Support Representatives at Confirmation are tasked with gathering the appropriate Authorization and Authentication documentation for all validated users of the Confirmation application. They ensure that users accessing our platform are appropriately licensed and that their accounts are setup correctly. Product Support Representatives are required to conduct themselves in a professional manner at all times and provide accurate, timely information about our applications to both internal staff and external users. 

Duties and Responsibilities:

• Gathers the appropriate Authorization and Authentication documentation for all validated users of the Confirmation.com application

• Follows documented procedures and utilize the internet, phone, email, and other subscription-based services to verify user information such as: physical address, appropriate licenses, employment status, etc

• Prepares the final submission of verification evidence and submits to the supervisor

• Follows-up with users and/or internal stakeholders 

• Performs revalidation procedures in line with SOC Audit

• Perform account and user maintenance and modifications as directed  

• Performs support tasks associated with daily operations such as filing and copying

About You

Essential Skills & Experience

• Requires 1-2 years of work-related experience

• Fluent written and verbal communication skills in English

• Comfortable with computer technology and learning new applications 

• Solid communication skills with ability to effectively respond to questions

• Proficient with Microsoft Word, Excel, Outlook

• Strong customer service & people skills

• Problem solving & attention to detail

• Work as part of a team & individually

• Ability to work in a dynamic, fast-paced environment

• Self-motivated, quick and intuitive learner

Desired Skills & Experience

• Prior call centre or customer service experience a plus

• Salesforce Experience a plus 

What's in it for you?

• Casual and diverse office environment where colleagues come from over 30 countries

• Competitive salary

• Flexibility and home-office opportunities

• Two additional days off for voluntary jobs

• Wellbeing scheme including private healthcare, pension, Multisport card and more

• High standards of ethics in the workplace

#LI-OR1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.