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We are seeking Service Integration Leads to join our CIO Service Management team in Gdansk.

The CIO organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, LABs, Platforms Engineering, and Architecture.  In parallel with the Thomson Reuters transformation program, the CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes.  The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global resources.  Through the use of modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services.

The role of Service Integration Lead is a critical function within Service Management where the interaction with the Supplier defines how effectively we consume their service. We leverage Service and Operational reviews to do this and through well-defined principles, processes, and metrics, our team collaborates to gauge how the supplier supports the underpinning of our Products across the enterprise. These Products would be within the Legal, Tax and Accounting Practice, Corporates segments along with the enabling functions – supporting the organization.

About the Role

In this opportunity as Service Integration Lead, you will: 

• Manage all aspects in our capability areas within Service Management: functionally focused on Service Integration Capabilities which include - Introduction / Onboarding / Governance / Compliance  

• Work closely with Service Providers both Internal and External to manage Service Level Management Assessments with the ability to define, manage and guide discussions around service expectations to establish outcomes in our experience of the Service

• Work on Business as Usual (BAU) in assuring & enabling Service Management expectations with our Service Providers

• Liaise with Introduction, Onboarding, Governance, Cost Optimization and Compliance Teams to enable a unified experience

• Manage consistent and actionable reporting across service providers (internal and external)

About You

You’re a fit for the role of Service Integration Lead if you:

• Have a Bachelor’s degree or equivalent, preferably in Information Technology / Engineering or related discipline

• Have 5+ years of experience in Technology Management, Vendor Management, Software development and/or technology infrastructure and operations

• Offer a broad range of skills and levels of understanding related to technology infrastructures such as Cloud, AI, Platforms, Networking & tools.

• Have certification in ITSM, ITIL or Service Integration & Management Experience (beneficial)

• Are a strong-minded, collaborative individual capable of developing a vision and roadmap to deliver it

• Have strong supplier / partner / vendor management experience

• Have strong stakeholder management skills

What’s in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

* Learning and Development

• Exposure to a wide breadth of leading-edge technology
• Career growth - ability to work on multiple projects and/or with various teams
• Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series etc.
• Access to Hackathons, Unconferences, Harvard Manage Mentor and more; we offer learning opportunities for everyone

* Casual and diverse office environment where colleagues come from over 30 countries

* Competitive salary

* Flexibility and home-office opportunities

* Two additional days off for voluntary jobs

* Wellbeing scheme including private healthcare, pension, Multisport card and more

* High standards of ethics in the workplace