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We are looking for a Team Manager with a strong understanding of Operations with experience of team and client management. This person will be responsible for managing a team on individual
comprise on Agents, QA’s, Trainer’s and Team Leads. Team Manager will play a lead role in providing operational support to program by doing lesioning with stakeholders from client slide and internal cross functional team.
As a Team Manager you will be responsible for keeping quality of work intact while implementing
strategies to meet and improve service levels and efficiency of the team.

Working hours: 2 shifts within 07:00 AM – 07:00 PM

• Business Acumen – Understand direct and inverse relationship between key business metrics and can interpret metrics and financial data
• Stakeholder Management – Establishes productive working relationships with immediate working team, client through senior leadership
• Program Management – Able to meet scope of program, manage daily operations/ workstreams and meet agreed timelines
• Process Improvement - Identify areas of opportunities in services and contribute to the development of scalable systems, tools, and processes to support growth vectors
• Forecasting - Possess strong general management capabilities. E.g., ability to report on key member and customer trends and inquiries, develop recommendations to support operational efficiency, and business and quarterly review and plans
• Hiring & Staffing - Coordinate with local TAG team for recruitment of resources for any new ramp up or backfill requirement. Plan staffing of resources to ensure no impact of Operational metrics and forecast requirement based on historical trend