"Praca IT Application Support Specialist (AdobeSign, Trackwise) Polpharma Biologics / Praca Gdańsk"

Ta oferta pracy została opublikowana ponad 40 dni temu i może być nieaktualna.

kandydatów

IT Application Support Specialist (AdobeSign, Trackwise)

Firma: Polpharma Biologics miejsce pracy: Gdańsk

IT Application Support Specialist (AdobeSign, Trackwise)

Gdańsk

Boost your career with us

Polpharma Biologics is a state-of-the-art biological R&D and manufacturing facility, one of the most modern in Europe. We have a fantastic, international team of experienced experts and dynamic young scientists with common goals and values. Biotechnology is our passion.

Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!

Your role:

As an Application Support Specialist, you will be a part of Global IT team responsible for providing application support and management services for selected business applications supporting Polpharma Biologics development, manufacturing and quality processes. This is an exciting opportunity to join newly established team within a dynamic, fast-moving environment.

Your responsibilities:

Providing application maintenance and administration for selected business applications (e.g. AdobeSign, Trackwise)
Incident’s handling, logging and reporting on application problems
Handling standard Service Requests and perform user and application administration tasks
Providing training and guidance to users on maintained application and its documentation
Ensuring compliance of a GxP applications operation and maintenance during its operational life cycle
Answering questions, clear faults, propose solutions and/or arranging appropriate measures to be taken, involving other experts
Monitoring systems and participation in proactive management of its IT infrastructure
Support for problem resolutions by close collaboration with the next level support or external Vendors
Support of testing, Computer System Validation process, roll-out activities within planned application changes and maintain relevant documentation based on the application expertise
Responsible for requirement gathering, elaboration and documentation
Participation in the evaluation of new software packages and/or application changes:
Identifying and specifying the application requirements
Implementing and testing new versions and prototypes
Applying appropriate testing procedures and scripts
As the application SME support smooth transition from projects into operations

If you have:

Experience in application support with strong IT basics, preferably in the pharmaceutical industry within GxP environment
Must be able to quickly learn new technologies and applications
Individual must be organized, detail-oriented, and possess the ability to logically investigate and determine both the causes of reported issues as well as how to resolve those same issues
A self-starter, motivated person who possesses good interpersonal and communication skills capable of effectively interacting with all departments and client personnel
Experience working with ITSM processes and tool (Service Now preferably)
Ability to set and maintain priorities for multiple tasks and work under pressure
Teamwork spirit - work and support others towards a common goal
Language skills – Polish (native or fluent), English (professional level)

Join our Team!

Why you should work with us