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Responsibilities:

• 1st and 1.5 level Support for all systems and devices
• Perform remote troubleshooting through SCCM
• Educate and guide the end user through the problem-solving
• Identify and suggest improvements on current processes followed
• Act as escalation point in case of urgent or severe IT incidents
• Prioritizing and managing many open tickets at the same time
• Analysing most common reported incidents
• Escalated unresolved issues to higher support teams
• Record all Incident and service request in ITSM tool

There are some skills and qualities which we require:

• Fluent English and German
• Good knowledge of MS Office and Outlook tools
• Strong communications, negotiation and problem solving skills
• Good analytical and organization skills
• Strong team-player orientation
• Ability to work in fast-changing environment

Other skills and qualities, which will give you an advantage (not mandatory):

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiar with one or more of these tools
  • ServiceNow
  • KCS - Knowledge Centered Service
  • Microsoft O365

What you can expect from us:

• International operating environment  
• Medical care & life insurance  
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
• Scandinavian working style & no dress code 
• Trainings with experts & professional induction in a new position 
• Development programs (function additions, coordinator programme) 
• Financial support of your education  
• Relocation package 
• Referral program for employees 
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
• Flexible working time (start your day of work between 7-9) and home office work possibility 
• Additional holiday depending on length of employment (up to 4 days) 
• Fully paid 30 min. break 

… while in the office you can also use some of below:  

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
• Chill-out rooms with X-box, pool table, board games, football table and swing