Dam pracę Gdańsk
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Etat Team Manager with Czech for Social Media Field (m/f/d)

Firma: TELUS International miejsce pracy: Gdańsk

Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!

 

For our team in Gdańsk we are currently looking for

Team Manager with Czech for Social Media Field (m/f/d)

Miejsce pracy: Gdańsk
Overview of tasks:
  • Managing day-to-day operations
  • Ensure consistent quality and productivity across channels
  • Coaching, shadowing and supporting employees
  • Support in process development
  • Conducting feedback and conversations with employees
  • Monitoring, reporting and analysis of KPIs relevant to the project
We are looking for:
  • 3 + years’ experience at handling customers within service/technical fields
  • Fluency and excellent communication skills in English
  • Proficiency in Czech language both written and spoken
  • Ability to identify training needs and support development of programs
  • Excellent organizational skills and detail-oriented approach to problem solving
  • Previous personnel management experience with technical fields within Call Center environment
  • Moderate understanding of business process improvement methods
  • Demonstrated proficiency in multi-tasking and prioritization
We will offer:
  • Fixed remuneration and a performance-based bonus
  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
  • Private medical healthcare


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Data dodania: 18-01-2022
Wyświetleń: 201